Tag Archives | Operational Efficiency

Digital Transformation Combines Customer Experience and Operational Efficiency

In 2015 and 2017, research by Peter Weill and Stephanie L. Woerner surveyed several hundred enterprises, examining both the capabilities needed for digital business transformation and the impacts on performance. Becoming ‘future-ready’ requires changing the enterprise on two dimensions: Customer experience and operational efficiency. [Update 09.08.18] Indeed, this chosen pair of dimensions turns out to be highly […]

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