Tag Archives | Complexity

Digital Transformation Combines Customer Experience and Operational Efficiency

In 2015 and 2017, research by Peter Weill and Stephanie L. Woerner surveyed several hundred enterprises, examining both the capabilities needed for digital business transformation and the impacts on performance. Becoming ‘future-ready’ requires changing the enterprise on two dimensions – customer experience and operational efficiency. By the underlying criteria, 23% of the businesses surveyed were future-ready, shown in the […]

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Organizational Models for Breakthrough Innovation

As we have suggested earlier, innovation activities that are radical or disruptive in nature, should be separated from incremental innovation around a company’s established core business. The main reasons are: Required capabilities, structures, approaches, success metrics and culture for radical/disruptive innovation are highly incompatible with those required for incremental innovation. Radical/disruptive innovation activities need full-time resources to get executed properly and time-efficiently. However, separation is a […]

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Innovation and Serendipity

In a previous post, I have pointed out the importance of diversity for innovation and organizational adaptability. Diversity is a crucial precursor to serendipity. In the Power of Pull, John Hagel, John Seely Brown and Lang Davison emphasize the rising need for serendipity: We need to find ways to attract relevant innovators and edge participants […]

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An Integrative Approach to Strategy and Innovation

In my previous post I have stressed why an integrative approach to sustainable innovation management seems increasingly important to me. The main reason is, that modern organizations range in an environment of various tensions and continuous complexity. This situation requires structures, strategies and cultures to be in place that support dynamic balancing of opposing and complementary elements in the innovation process. Recently, […]

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Reconciling Organizational Improvement and Reinvention Through Social Business Design

This is the second part of a post co-written with Thierry De Baillon from Sonnez en cas d’absence. Read the first part here.   A striking change of focus in the social business arena occurred during the last five years. Despite the fact that Andrew McAfee’s original definition specified its scope as «within companies, or between companies and […]

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Business Model Innovation as Wicked Problem

This is the first part of a post co-written with Thierry De Baillon from Sonnez en cas d’absence. Read the second part here.   We live in an age where emergent technologies continue to have massive effects on business and society. Rising complexity requires companies and economies to cope with increasingly interlocking systems. If we […]

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